Frequently Asked Questions (FAQs)

Welcome to Shepette's FAQ section! Here, we answer common questions about our products, shipping, returns, and more.

1. Ordering & Payments

Q: What payment methods do you accept?
A: We accept 

• Visa
• MasterCard
• American Express
• JCB
• Maestro
• Diners Club

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before shipment. Please contact us as soon as possible.

2. Shipping & Delivery

Q: Do you offer international shipping?
A: No, we currently only ship within the United Kingdom.

Q: How long does shipping take?
A: Our shipping time includes:

• Processing time: 1-3 business days
• Transit time: 4-7 business days
• Total delivery time: 5-10 business days

Q: Is shipping free?
A: Yes! We offer free shipping on all orders.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of purchase. If the return is due to a wrong order placed by the customer, return shipping costs will be covered by the customer.

Q: How do I request a return?
A: To initiate a return, please contact us at Support@shepette.shop with your order details.

4. Product Information

Q: How do I find my size?
A: Each product has a size guide to help you find the best fit. If you're unsure, feel free to contact us!

Q: Are your products true to size?
A: Yes, our products follow standard UK sizing. However, please check the product description for specific fit recommendations.

5. Customer Support

Q: How can I contact customer service?
A: You can reach us via:

• Email: Support@shepette.shop
• Phone: +44 7822 031679
• Business Hours: 09:00 AM - 05:00 PM (Monday - Friday)

Q: Do you have a physical store?
A: No, we operate exclusively online at www.shepette.shop.

If you have any other questions, don’t hesitate to reach out to us. We’re happy to help!